Meet Imla.
Your 24/7 AI
Assistant.
Imla answers customer calls in Swahili and English. Checks availability. Works alongside your team—so you never miss another call.
Trusted by 500+ Kenyan businesses.
Incoming Call...
0712 345 678 • Nairobi
"Karibu! Thank you for calling Mama Shiro Restaurant. How can I help you today?"
Caller
"Nataka kuorder chips na chicken."
"Your total is KSh 450. Pay via M-Pesa to 123456. It will be ready in 20 minutes."
Every missed call is a missed customer.
Your phone is ringing while you're serving someone else. WhatsApp messages are piling up. In the hospitality and service industry, delays mean lost revenue. You can't be everywhere at once.
- Lost Reservations Customers call the next restaurant when you don't answer within 30 seconds.
- 24/7 Demand Your business might close at 10 PM, but customer inquiries never sleep.
0722 123 456
"Hi, are you open today? Tried calling..."
What Imla does
Imla handles routine, repetitive queries, leaving your team to focus on what matters most.
Imla answers:
- "What are your hours?"
- "Do you have room tonight?"
- "How much is delivery?"
- "What's my fees balance?"
Your team handles:
- "I need to speak to the manager"
- "I have a special request"
- "My order was wrong"
- "I need to change my booking"
Imla takes orders at 2 AM.
Whether it's the middle of the night or the dinner rush, Imla accepts reservations, takes orders natively in Swahili and English, and rejects bookings if you are at capacity.
- Real-time capacity checks
- Multi-language ordering
- 24/7 order processing
Imla books rooms at midnight.
Missed calls mean missed bookings. Imla dynamically checks your room availability across booking systems, makes reservations, and answers pressing questions about amenities.
- Cross-system bookings
- Automated room inquiries
- Amenity FAQs answered
Imla shares fees balance instantly.
Parents want to know their fee balances without waiting in line at the admin office. Imla securely queries student accounts and provides instant updates over standard phone calls.
- Instant balance retrieval
- Secure parent authentication
- Seamless admin load reduction
Imla schedules weekend appointments.
Healthcare requires absolute clarity and availability. Imla securely logs symptoms, schedules routine checkups into the facility's calendar, and routes critical emergencies directly to staff.
- Intelligent appointment booking
- Private health data logging
- Urgent triage routing
Restaurant Mode
Simulated Call Interaction
> Agent activated.
"Karibu! I can help you book a table. Are you looking for lunch or dinner today?"
Live in
three steps.
Tell us about your business.
We start by getting to know you. Simply share your business hours, location details, and the top five customer questions you face daily.
Imla learns your business.
Our expert team builds custom call workflows tailored for you. Imla studies your business closely—so there's absolutely no work on your end.
Meet Imla.
We train your staff on our intuitive dashboard to ensure everything runs smoothly. From there, Imla steps in and starts answering your customer calls.
FAQs
Everything you need to know about letting Imla take the wheel and manage your customers.
What if Imla doesn't understand?
Imla transfers to your team. You're always in control.
Can Imla handle M-Pesa payments?
Yes upon M-Pesa integration. Customers can pay during the call—automatically.
Does Imla work with our current systems?
Imla integrates with school ERPs, hotel PMS, and more.
How do I see what customers are asking?
Imla transcribes every call. Your dashboard shows top questions, trends, and peak times. In addition you are able to query to find out customer sentiments, and correlate what different customer conversations mean for your business.